Returns

Returns

To start a return, please visit this link.

RETURN POLICY ON NON-EVENING WEAR (INCLUDING LOUNGEWEAR)

Domestic casual wear orders may be returned within 30 days of delivery for a refund or store credit. Our only exception is with our evening wear, please see below for more details. 

Domestic returns for refund will be subject to a $14 return shipping fee, which will be deducted from your refund. The return shipping fee will be waived on returns for store credit.

Outbound shipping fees from the original order are not refundable.

Products must be returned unworn, unwashed, in their original condition and with all tags and liners attached. You’ll also need the receipt or proof of purchase. 

Returns of multiple orders should not be combined and will result in processing delays. If your order was purchased using a gift card, you will only be refunded directly back to the gift card. Store credits and gift cards are non refundable.

You can always contact us for any return question at hello@sani.co. 

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

Products marked Final Sale cannot be returned. In addition, certain types of items cannot be returned, like custom products (such as special orders or personalized items) and any of our formalwear items that have been purchased without "Seel Return Assurance".

Sani cannot currently create return labels for APO/FPO addresses, as they require customs information for shipping.

Damages and issues 

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Certain types of items cannot be returned, like custom products (such as special orders or personalized items) and any of our formalwear items that have been purchased without "Seel Return Assurance". We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on Final Sale items or gift cards.

Exchanges 

At this time we are not able to offer exchanges. The best way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item at the current price.
 
Refunds 

Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 7 business days from the date your return tracking information shows delivered.

If your return is accepted, your refund will be processed and applied to the original method of payment.

Please note that refunds can take up to 3-5 business days to appear on your bank account due to varying processing times of financial organizations.

Where returns are processed for store credit, a Sani gift card will be issued once we have received and inspected your return, and sent to the email used to make the original purchase.

RETURN/EXCHANGE POLICY ON FORMALWEAR


For our formalwear, we offer the option to return through the Seel Return Assurance program. Please see below for more details.

If you do not opt for the Seel Return Assurance program, we are not able to accept returns or exchanges due to the made-to-order and/or delicate nature of our products. In that case, all sales are final. So what happens if you are not 100% happy with your garment? Reach out to us within 5 business days of delivery and we will work with you to make sure the item is to your satisfaction, including making tailoring and fit suggestions. If there are extenuating circumstances, we can exchange the goods for another style, pending material availability. There will be a 15% restocking fee and you will be responsible for any differences in price. We are always happy to work with you to evaluate the circumstances.

SEEL RETURN ASSURANCE

Get peace of mind while purchasing formalwear items when you add Seel Return Assurance at checkout.

You’ll have the option to return eligible final sale items. Add the Return Assurance at checkout. We’ll calculate the cost based on all eligible items in your cart. Some exclusions will apply.

Eligibility for Return Assurance is calculated by the Seel risk algorithm, which is based on hundreds of factors and category trends. While building out your cart, certain factors such as the likelihood of a return, can cause some of your items or complete orders to become ineligible for Return Assurance. When an order is ineligible for Return Assurance, the widget toggle will be removed, and the refund option will not be available.

All standard return policies apply to eligible item(s).The item(s) must be new, unworn, unwashed and in the original packaging with tags attached.

Returns must be initiated within 5 days of receiving the item(s) and shipped back within (2) days of getting the return approved.

To initiate a return, please contact hello@sani.co to begin the return process.

We are unable to offer free shipping on eligible item(s) returned. You are responsible for the return shipping fee at the carrier’s rate.

Seel Return Assurance is currently only offered on orders shipping to addresses in the United States. Please note, the cost of the Return Assurance is nonrefundable.